Frequently Asked Questions

These are some of the questions we are often asked. If you don't find what you are looking for please send us a message using our contact details


Q. I've just begun beading, am I able to join the Beadworkers Guild?

A. Absolutely! We welcome members of all abilities.  As a member of the Guild you will receive copies of the Journal four times a year, a discount on our books and workshops, and access to our free stitch workbooks, so membership is a great way to improve your beading and pick up new skills.


Q. How do I join the Beadworkers Guild?

A. You can join online, or download a form to print and post to us.



Q. How much does Membership cost?

A. Membership is £33:00 for UK members (£31.00 by Direct Debit), £43:50 for members in other European countries, and £48.00 for membership in the rest of the world. To find out more about what the Guild does and what you receive for your membership fee visit the About the Guild page.


Q. I've just joined the Beadworkers Guild, when will I get my login details for the website?

A. Once we've received your membership form we'll process your details and will send you your New Member's pack.  This will include the current login details for the Members' pages of the website.  These details change every quarter on the 14th of the month and are published in the relevant Journal in "Guild News" on pages 4 & 5.  If you are a renewing member, the relevant Journals will be sent to you with your new membership card; check for the current login details in the most recent issue.


Q.  What is Gift Aid?

A. Gift Aid raises more funds for the Guild without costing you a penny more. If you're a UK taxpayer we can reclaim the tax on your membership subscription. For every £1 of your subscription given on or after 6 April 2008, we can claim a further 25p from HM Revenue and Customs (before that date it is 28p). All we need is for you to put "yes" in the Gift Aid box.


Q.  Do I qualify for Gift Aid? 

A. The main condition of Gift Aid is that you are a UK taxpayer and have paid enough tax to cover what we will reclaim. This means that you need to be paying at least £7 in income tax and/or Capital Gains Tax in this year. Many members think they are non-tax payers because they are not working.  But you don’t have to employed to pay tax because the tax you’ve paid could include: tax deducted at source from savings, interest, tax on State Pension and/or other pensions, tax on investment or rental income or Capital Gains Tax.  Remember, you only need to have paid £7 tax in the whole year to be able to Gift Aid for the Guild. Even if you don’t think you've paid enough tax this year, you may be able to carry back your donation to the previous tax year, so please let us know if you think that is the case.


Q. How do I Gift Aid for the Guild?

A. HMRC require a formal declaration that you meet  the Gift Aid conditions. There is a Gift Aid declaration on the back of the membership application/renewal form for you to sign and complete with your name, membership number and date.  Then just post the form to us. You can download a membership application/renewal form by clicking on ‘I would like to download a membership form here or download a form with more details of a Gift Aid declaration.

You can also make a Gift Aid declaration over the telephone. Simply call us on 07837 649712.  We will remind you of the Gift Aid conditions and then send you a letter confirming that you have made a Gift Aid declaration. 


Q:  What does the Guild’s insurance policy cover groups for?

A:  The policy allows for a group to be covered for public liability to a limit of  £2,000,000 at a named venue (or multiple venues where required) plus also for theft of pieces in the event of an exhibition/event at that venue.   


Q:  How can we join the Guild’s insurance policy?

A:  You need to tell us how many members there are in your group; where you meet, and how often you hold meetings.  The organiser of the group must be a member of the Beadworkers Guild.  We need the organiser's full contact details: e-mail, telephone number, address


Q:  How much does it cost for cover under the Guild’s public liability insurance policy?

A:  It costs £1.50 per group member per year.  Payment is due by the end of December for the policy year which runs from 1st February to 31 January.  


Q:  Can we get cover part way through the year?

A:  Yes, but please note that while the cost is pro-rated, the minimum amount payable is £10 since it costs the Guild a minimum of £10 per group to add to the policy.  The cover would start from the beginning of the next calendar month after payment was received.


Q:  Who do we contact for insurance cover?

A:  Please send information and payment to The Beadworkers Guild 4 Honor Oak Road, London  SE23 3SF.  

Please address any queries to The Beadworkers Guild 4 Honor Oak Road, London  SE23 3SF, email: enquiries@beadworkersguild.org.uk tel: 07837 649712.


Q:  What is the Privacy Policy? 

A:  We do not store credit / debit card details, nor do we share customer details with any 3rd Parties. 


Q:  How long is Delivery for items ordered via the Shop? 

A:  Goods are despatched within 7-10 days of the order. Unless this is a pre-order for a book launch, in which case details of delivery will be detailed in the store. Orders in the UK are despatched via Royal Mail, second class post, and Overseas orders by Royal Mail's airmail printed papers service. 


Q:  What is your Return & Refund Policy? 

A:  We hope you will be happy with the items ordered from our shop, however if not, our returns and refund policy is below. If you do have any questions please do contact us via phone / email / social media and one of our volunteers will get back to you as quickly as possible.

Returns You have 14 calendar days to return an item from the date you received it, however this does not apply to patterns as these are non-returnable.

To be eligible for a return, your item must be unused and in the same condition in which you received it. Your item must be in the original packaging.

Refunds Once we have received your item, we will need time to inspect, and will within 5 calendar days notify you of the status of the refund.

Once the return is approved for refund, we will initiate it via the original method of payment. You will therefore receive the credit within a certain number of days which is wholly dependant on your card / bank issuer policies.

Shipping You will be responsible for paying for your own shipping costs for returning the item. Please note that shipping costs are non-refundable, therefore if you receive a refund, the cost of shipping will be dedicated from your refund.


Please Contact Us If you are in any doubt on 07837 649712

 

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